Returns & refunds
Blank workwear can be returned within 30 days. Return postage is at your own cost — we recommend sending via a recorded/tracked service. Personalised items are covered by our quality guarantee if anything is faulty or supplied incorrectly.
Undecorated (blank) workwear
- Returns accepted within 30 days of delivery.
- Items must be unused, unworn, unwashed and in original packaging with tags attached — used items will be rejected and returned to you.
- Return postage is at your own cost. We do not cover or reimburse the cost of sending items back.
- Please use a recorded/tracked delivery service — we cannot take responsibility for parcels lost in transit to us.
- Once received and inspected, refunds are issued to your original payment method within 5–7 working days.
Personalised workwear
Under Section 28 of the Consumer Contracts Regulations 2013, custom-decorated garments are made to your specification and are non-returnable unless faulty. We'll always send you an artwork proof to approve before anything goes into production.
If your personalised order is faulty, mis-decorated or supplied incorrectly, we'll replace it or refund you in full under our quality guarantee. Contact us within 30 days of delivery.
How to return an order
Use our Start a return page — enter your order number and email, then pick the items you want to send back.
We email your RMA number and the return address straight away. Pop the RMA number on a note inside the parcel.
Package items safely and send via a recorded/tracked service. Return postage is not covered and we can't be responsible for lost parcels.
Once received and inspected, we refund your original payment method within 5–7 working days.
- Return postage is at your own cost — we do not cover or reimburse the cost of sending items back to us.
- We strongly recommend sending your parcel via a recorded/tracked delivery service. We cannot take responsibility for parcels lost in transit.
- We only accept unused, unworn and unwashed goods in their original packaging with tags attached. Used items will be rejected and returned to you.
- Personalised (decorated) garments cannot be returned unless faulty or supplied incorrectly.
- Once your return is received and inspected, we will refund you within 5–7 working days to your original payment method.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If a product develops a fault within 30 days of delivery, you're entitled to a full refund. Between 30 days and 6 months, we'll repair or replace faulty items free of charge.
Our returns policy is offered in addition to — and does not affect — your statutory rights under UK consumer law.